Layla Scott
Business Analyst
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Professional Summary"Business Analyst with 6+ years of experience delivering measurable results, cross-functional collaboration, and strong execution in operations environments. Known for combining clear communication, thoughtful planning, and hands-on ownership to improve both team outcomes and end-user experience. Brings a practical record of improving workflows, mentoring teammates, and producing polished deliverables that support hiring managers, clients, or internal stakeholders. Known for translating priorities into well-structured execution, partnering across functions, and maintaining strong quality under tight timelines.
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Work Experience · Bank of America
Charlotte, NC
· Truist
Charlotte, NC
· Regional Operations Group
Charlotte, NC
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EducationB.S. Business Analytics
Continuing Education Program
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SkillsRequirements GatheringProcess MappingSQLExcelStakeholder InterviewsReportingSOPsKPI ReportingPlanningCoordination
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Projectsbusiness analyst Portfolio
Representative work aligned to Operations responsibilities and outcomes.
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Languages – Fluent