Grace Lewis
Customer Support Specialist
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Professional Summary"Customer Support Specialist with 6+ years of experience delivering measurable results, cross-functional collaboration, and strong execution in customer support environments. Known for combining clear communication, thoughtful planning, and hands-on ownership to improve both team outcomes and end-user experience. Brings a practical record of improving workflows, mentoring teammates, and producing polished deliverables that support hiring managers, clients, or internal stakeholders. Known for translating priorities into well-structured execution, partnering across functions, and maintaining strong quality under tight timelines.
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Work Experience · Intercom
Remote
· Shopify
Remote
· Regional Customer Support Group
Remote
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EducationB.A. Communications
Continuing Education Program
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SkillsTicketing SystemsTroubleshootingCustomer CommunicationEscalation ManagementKnowledge BaseEmpathyEscalation HandlingKnowledge ManagementCase OwnershipService Recovery
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Projectscustomer support specialist Portfolio
Representative work aligned to Customer Support responsibilities and outcomes.
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Languages – Fluent